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Online Check-in

Remote guest check-in before arrival

Allow guests to complete a self-service online check-in. Automatically collect data, documents, and digital signatures. Save time during check-in and provide a better guest experience.

  • Automatic sending of email and SMS links
  • Identity Verification
  • Digital Signature and GDPR Consent
  • Encrypted cloud archiving
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Guest check-in
Apartment Sunny
Data
Document
3
Signature
4
Ready

Sign below:

How it works

Check-in in 6 Simple Steps

The entire online check-in process is simple and intuitive. The guest receives a link and independently goes through the subsequent steps.

  • Step 1

    Generate link

    The system automatically generates a unique check-in link upon receiving a reservation, or generate it manually.

  • Step 2

    Send to guest

    The link is automatically sent via email or SMS. You can also send it manually at any time.

  • Step 3

    Guest fills out data

    The guest fills in their personal information as well as the details of all accompanying persons, including children.

  • Step 4

    Document Verification

    The guest uploads a photo of their ID card or passport. The system verifies the document's validity.

  • Step 5

    Signature and Consents

    The guest accepts the terms and conditions, marketing consents, and submits a digital signature using a finger or stylus.

  • Step 6

    Check-in completed

    You receive a notification about the completed check-in. All data is securely saved.

Functions

Complete guest check-in tool

Online Check-in includes everything you need for a smooth and secure guest registration before arrival.

Guest data collection

Collect complete information on all guests in one place.

  • Primary Guest Data
  • Additional adult guests
  • Children with date of birth
  • Contact and Address Details
Document verification

Secure guest identity verification compliant with regulations.

  • ID card photo
  • Passport photo
  • Selfie for verification
  • Automatic data validation
Digital signature

Collect legally binding digital signatures from guests.

  • Signature with finger or stylus
  • Signature on every device
  • Timestamp and IP
Consents and regulations

Collect all required consents in accordance with GDPR.

  • Property Regulations
  • Marketing consents
  • Custom checkboxes
Automated sending

Check-in links sent automatically after booking.

  • Email sending
  • SMS Sending
  • Manual link generation
  • Pre-arrival reminders
Cloud Archiving

All data securely stored and encrypted.

  • AES-256 encryption
  • Automatic backups
  • Easy access to history
Additional options

Customize check-in to your needs

The system is fully configurable. Enable only the options you need.

Check-in time

The guest can provide the estimated time of arrival.

Online payment

Capture payment during check-in

Invoice data

The guest can provide company details for the invoice.

Additional information

Custom text fields for additional questions

Full configuration

Enable/disable any form fields

Multilingualism

Form available in 38 languages

Guest Panel

Dedicated Guest Panel

The guest receives access to a user-friendly panel, which works perfectly on any mobile device.

  • Responsive design on mobile
  • Step-by-step intuitive wizard
  • Guest progress bar
  • Save and continue later
mobile-calendar.com
Welcome to Your Stay
Sunny Apartment
Check-in progress 75%
Data
Document
Signature
Ready
Notifications

Stay up to date with check-ins

Receive instant notifications about the check-in status of each guest.

  • Check-in completed notification
  • Alert on sent link
  • Incomplete Check-in Reminder
Check-in completed

Jan Kowalski completed check-in to the Sunny Apartment

now
Link sent

The check-in link has been sent to jan@email.com

2 min ago
SMS delivered

SMS with the link has been delivered to +48 123 456 789

5 min ago
Benefits

Why use Online Check-in?

Save time, provide a better experience for guests, and ensure compliance with regulations.

90%
Less work during check-in

Most data collected before guest arrival

24/7
24/7 availability

Guests can check-in at any time

100%
GDPR Compliance

All consents collected and documented

FAQ

Frequently Asked Questions

Didn't find what you were looking for? Check the help center or contact us.

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Contact
Online Check-in is a feature that allows guests to register remotely before arriving at the property. The guest receives a link via email or SMS, clicks on it to fill in their details, submit documents, and provide a digital signature. All without staff involvement.
The link is sent automatically after a reservation is made to the guest's email address or phone number. You can also generate and send the link manually at any time from within the system.
A guest can upload a photo of their ID card, passport, or another identity document. Optionally, you can require a selfie for verification. All documents are securely encrypted.
Yes. The system allows for the collection of all required consents, stores the data in an encrypted form, and allows for its deletion in accordance with GDPR. Each consent is timestamped.
Yes, the guest panel is fully responsive and optimized for mobile devices. The guest can conveniently fill out the form, take a photo of a document, and provide a signature with their finger on the phone screen.
Online Check-in is available only in the Premium plan. Details can be found on the pricing page.