Automatic communication with guests

Professional communication with hotel guests

Build lasting relationships with guests through personalized messages. Automate communication at every stage of the stay – from reservation to check-out – saving time and increasing customer satisfaction.

  • Dynamic templates with reservation data
  • Sending email from your own SMTP account
  • SMS messages via SMS gateway
  • Full automation based on triggers
Guest communication system
Central Management

All messages in one place

No more switching between platforms. Manage all guest communications directly in the PMS – from emails to SMS messages. Full contact history always at your fingertips.

  • One platform for all communication
  • Full history of sent messages
  • Quick access to reservation data
  • Manual and automatic shipment
Central message box
Multichannel

Email and SMS – reach every guest

Choose the best channel to reach your guests. Send professional emails from your own email account or quick SMS messages when you need an immediate response.

Try for free
  • Emails

    Send personalized emails from your own SMTP account. Your own sender address builds a professional image.

  • SMS messages

    Integration with an SMS gateway allows for quick notifications, which guests will receive immediately on their phone.

  • Custom SMTP account

    Connect your own email account and send messages from your property's address – without limitations.

Intelligent templates

Dynamic templates that save time

Create once, use repeatedly. Our templates automatically pull data from reservations – guest's name, dates, price, room number – and personalize each message.

Dynamic variables

Automatically insert reservation data into messages.

  • Guest name
  • Arrival and departure dates
  • Room details and price
Ready templates

Start with professional ready-to-use templates.

  • Reservation confirmation
  • Pre-arrival Reminder
  • Post-departure thank you
Multilingualism

Create templates in various languages for guests from around the world.

  • Templates in multiple languages
  • Automatic language selection
  • Handling International Guests
Message template preview

Easy-to-use template editor

Insert variables into the text, and the system will automatically fill them with data from each reservation.

Welcome {guest_name}!
We confirm your reservation for the period {arrival_date} - {departure_date}.
Room: {room_name}
Amount: {total_price}

Variables in brackets {} are automatically replaced with booking data.

Automation

Configure once, operate automatically

Set up rules for automatic message sending based on key booking moments. The system will work for you 24/7, sending the right messages at the right time.

New reservation

Instant confirmation upon booking

Before arrival

Reminder X days before check-in

Upon departure

Acknowledgment and Request for Feedback

Custom Rules

Define your own triggers and schedules

Automation of the entire guest journey

See how the system automatically communicates with the guest at every stage – from booking to return.

Reservation

Reservation Confirmation

Instant confirmation with all details: dates, price, cancellation policy, property information.

3 days before

Arrival Reminder

Automatic reminder with directions, check-in hours, and a link to Online Check-in.

Arrival day

Check-in Instructions

Message with the door code, entry instructions, contact number, and property information.

During the stay

Support during stay

Optional messages with offers of additional services, local recommendations, or practical information.

After departure

Acknowledgment and Review

Automatic thank you with a request for feedback and an invitation to rebook.

Easy setup

Connect your own accounts and get started

The communication configuration is simple and intuitive. Connect your SMTP email account, configure the SMS gateway, and set up automation rules in a few minutes.

SMTP Configuration

Connect Gmail, Outlook, or your own server

SMS Gateway

Integration with popular SMS gateways

Dispatch Schedule

Set the exact time for sending messages

Message history

Full log of all sent messages

Communication system configuration
Benefits

Why automate communication?

Automatic communication is not only a time-saver—it enhances the guest experience and results in more positive reviews.

85%
Less manual work

Automate repetitive tasks and focus on what truly matters for your guests.

24/7
24/7 availability

The system sends messages automatically – even when you’re asleep or busy.

100%
Professional image

Consistent, professional messages with a personalized email address build guest trust.

FAQ – Communication

Frequently Asked Questions

Didn't find what you were looking for? Check the help center or contact us.

The Mobile Calendar System supports two main channels: email (sent through its own SMTP account) and SMS (sent through an integrated SMS gateway). Both channels can be utilized concurrently for maximum efficiency.
Yes! The system allows you to configure your own SMTP account (e.g., Gmail, Outlook, company mail server). This way, emails are sent from your email address, which builds a professional image for your property.
Dynamic templates use variables (e.g., {guest_name}, {arrival_date}, {price}) that are automatically replaced with data from a specific reservation when sent. This way, one message template can be used for all guests, and each will receive a personalized message.
The system offers various triggers: upon reservation creation (instant confirmation), X days before arrival (reminder), on the check-in day (check-in instructions), after check-out (thank you). You can also create your own time-based rules.
Yes, you can create message templates in different language versions. The system allows the preparation of appropriate templates for guests from different countries, which is particularly useful for properties hosting international tourists.
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Integrations

Check available integrations

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API

Connect mobile-calendar with OTA portals through API integration. Automatic data exchange allows forgetting manual data entry.

iCalendar Integration

Thanks to the integration with iCalendar, you can synchronize bookings with all portals supporting the iCal data format.